Privacy policy

Privacy Policy

Last updated: 31 August 2026

Lumi (“Lumi”, “we”, “us” or “our”) is a brand operated by SVT Technologies Private Limited in Singapore.

This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you visit our website, purchase our products, request installation services, contact us or otherwise interact with Lumi.

We handle personal data in accordance with applicable Singapore law, including the Personal Data Protection Act 2012 (“PDPA”).

1. Personal Data We Collect

Depending on how you interact with Lumi, we may collect information including:

  • your name;

  • email address;

  • telephone number;

  • billing and delivery address;

  • order and transaction information;

  • products purchased or considered;

  • installation enquiry details;

  • photographs or information you provide in connection with an installation enquiry;

  • communications with Lumi by email, telephone, WhatsApp, website forms or other channels;

  • account information where you choose to create or use a customer account;

  • device, browser, IP address and website usage information; and

  • other information you voluntarily provide to us.

Payment information may be collected and processed by Shopify and the payment service providers made available through Shopify checkout. Lumi does not need to directly store your full payment-card details in order to process an online purchase.

2. How We Collect Personal Data

We may collect personal data when you:

  • browse or use our website;

  • place an order;

  • create or use a customer account;

  • contact us;

  • submit an installation enquiry;

  • send photographs or other project information;

  • request a quotation;

  • arrange delivery or installation;

  • make a warranty, return or support request;

  • subscribe to marketing communications where available;

  • interact with our advertising or digital services; or

  • otherwise provide information to Lumi.

Certain technical information may also be collected automatically through cookies and similar technologies.

3. How We Use Personal Data

We may collect, use and process personal data for purposes including:

  • processing and fulfilling orders;

  • arranging payment;

  • arranging delivery;

  • preparing quotations;

  • assessing installation requirements;

  • scheduling and carrying out installation services;

  • providing customer service;

  • managing returns, refunds and warranty claims;

  • communicating with you about an order, quotation, delivery or service;

  • maintaining customer and transaction records;

  • preventing fraud, misuse and security incidents;

  • improving our products, services and website;

  • understanding how customers use our website;

  • complying with legal, regulatory, accounting and business requirements;

  • enforcing our terms and protecting our legal rights; and

  • sending marketing communications where permitted and where you have not opted out.

We will not use personal data for purposes that are unrelated to the reason it was collected unless permitted by law or we have obtained any additional consent required.

4. Disclosure of Personal Data

We may disclose personal data where reasonably necessary to parties that help us operate Lumi and provide our services.

These may include:

  • Shopify and related e-commerce service providers;

  • payment service providers;

  • delivery and logistics providers;

  • installation personnel and service providers;

  • information technology, hosting and cybersecurity providers;

  • accounting and professional advisers;

  • analytics, communications and marketing service providers where used;

  • insurers, banks or financial institutions where relevant; and

  • government authorities, regulators, courts or other parties where disclosure is required or permitted by law.

We provide service providers only with information reasonably required for the relevant purpose.

We do not sell personal data to third parties.

5. Shopify

Our online store is hosted and operated using Shopify.

Shopify may process personal data in connection with the operation of the online store, checkout, payments, customer accounts, fraud prevention and other Shopify services.

Shopify processes information in accordance with its own applicable privacy terms and policies.

6. Delivery and Installation

Where you request delivery or installation, we may provide necessary information to the relevant personnel or service providers.

This may include your:

  • name;

  • contact number;

  • delivery or installation address;

  • order details;

  • access instructions; and

  • information reasonably necessary to complete the delivery or installation.

Information relating to an installation enquiry, including photographs provided by you, may be used to assess the work required and prepare or perform the agreed service.

7. WhatsApp and Other Communications

If you communicate with Lumi through WhatsApp, email, telephone or another third-party communication platform, information you provide through that service may also be processed by the relevant platform provider.

Please avoid sending sensitive personal information unless it is reasonably necessary for us to assist you.

8. Cookies and Website Technologies

Our website may use cookies and similar technologies for purposes including:

  • operating essential website and checkout functions;

  • remembering preferences;

  • maintaining sessions and carts;

  • security and fraud prevention;

  • analysing website performance and usage; and

  • measuring or improving marketing where applicable.

Some cookies are required for the website to function properly.

You may be able to manage certain cookies through your browser or other available privacy controls. Disabling essential cookies may affect website functionality.

9. Marketing Communications

Where permitted, Lumi may use your contact information to send information about products, services, promotions or other relevant updates.

You may opt out of marketing communications at any time by using an unsubscribe function where provided or by contacting us.

Opting out of marketing does not prevent us from sending communications that are necessary for an existing order, quotation, delivery, installation, warranty claim or other transaction.

10. Accuracy of Personal Data

We take reasonable steps to ensure that personal data used by Lumi is accurate and complete where it is likely to affect a decision concerning you or be disclosed to another organisation.

Please contact us if your personal information changes or you believe information we hold is inaccurate.

11. Protection of Personal Data

We take reasonable administrative, technical and organisational measures to protect personal data under our control against risks including:

  • unauthorised access;

  • collection;

  • use;

  • disclosure;

  • copying;

  • modification;

  • loss; and

  • disposal.

However, no online system, electronic communication or storage method can be guaranteed to be completely secure.

12. Retention of Personal Data

We retain personal data only for as long as reasonably necessary for:

  • the purpose for which it was collected;

  • servicing orders and customers;

  • warranty and support requirements;

  • accounting and business records;

  • dispute resolution;

  • legal or regulatory requirements; or

  • other legitimate business purposes.

When personal data is no longer reasonably required for business or legal purposes, we will take reasonable steps to delete, anonymise or otherwise cease retaining it in identifiable form.

13. Transfers Outside Singapore

Some service providers used in operating an online business, including technology and e-commerce providers, may process or store information outside Singapore.

Where personal data is transferred outside Singapore, we will take reasonable steps required under applicable law to ensure that the transferred personal data receives a standard of protection comparable to that required under the PDPA.

14. Access and Correction

Subject to applicable law and permitted exceptions, you may request:

  • access to personal data about you that is in our possession or under our control;

  • information about how that personal data has been used or disclosed as provided under applicable law; or

  • correction of an error or omission in your personal data.

We may need to verify your identity before processing a request.

Where permitted by law, a reasonable fee may apply to an access request. If a fee applies, we will inform you before processing the request.

15. Withdrawal of Consent

Where we rely on your consent to collect, use or disclose personal data, you may withdraw that consent by contacting us and giving reasonable notice.

We will explain any likely consequences of the withdrawal where appropriate.

Withdrawal of consent may affect our ability to provide certain products or services where the relevant personal data is reasonably required for that purpose.

Withdrawal does not affect collection, use or disclosure that is otherwise permitted or required by law.

16. Data Breaches

If a personal data breach occurs, Lumi will assess the incident and take appropriate steps in accordance with applicable legal requirements.

Where notification to affected individuals or the Personal Data Protection Commission is required under Singapore law, we will make the required notifications as soon as practicable.

17. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms or services.

Lumi is not responsible for the privacy practices of third parties that operate independently from us.

You should review the privacy policies of those third parties when using their services.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • our business;

  • our services;

  • our technology;

  • our data-handling practices; or

  • applicable legal requirements.

The latest version will be published on our website with an updated revision date.

19. Contact and Data Protection Enquiries

For questions, requests, complaints or enquiries relating to this Privacy Policy or Lumi’s handling of personal data, please contact:

Lumi
Data Protection Contact
Email: hello@lumi.com.sg

Please include sufficient information for us to identify and respond to your request.

We may request additional information where reasonably necessary to verify your identity or understand your request.