FAQ

Yes. LUMI products can be purchased individually. You do not need to buy a room package or installation service.

Contact us as soon as possible. If the order has not been processed or dispatched, we will try to help. Once fulfilment has started, a change or cancellation may not be possible.

Shopify will send an order confirmation to the email or mobile number used at checkout. If you do not receive it, check your spam folder or contact us.

Check the product dimensions, wattage, lumen output, colour temperature, beam angle, cut-out size, finish and compatibility shown on the product page. If you are replacing an existing light, measure it before ordering.

Warm white generally feels softer and more relaxed. Neutral or cooler white usually feels clearer and more task-focused. The best choice depends on the room and how you use it.

We aim to show products accurately, but screens and lighting conditions can affect appearance. Use the written finish and specification details as your main reference.

Yes. We quote separately for replacement at existing compatible points and new lighting positions in Singapore. New positions are subject to site assessment, feasibility, access, wiring and any making-good work. The quotation confirms the agreed scope.

Complete the short installation form and send clear photos of the lights, ceiling and work area. We will follow up by WhatsApp or phone if more information is needed.

Quotes are valid for 7 days unless the quotation states otherwise. Once the scope and price are agreed, LUMI sends a secure Shopify payment link. Full payment is required before scheduling unless an exception is expressly authorised in your quotation.

We will explain additional work and price before proceeding and obtain your approval, except where immediate action is reasonably necessary for safety.

Please give at least 48 hours’ notice. Rescheduling with at least 48 hours’ notice normally has no fee. With less notice, reasonable actual costs incurred may apply. Contact us promptly to arrange another available time.

For launch, LUMI delivers within Singapore only.

Delivery is S$35 including GST for product orders below S$300 after discounts, and free from S$300. Customer-caused failed delivery may incur a re-delivery charge. See our Delivery & Self-Collection information.

In-stock orders are normally delivered within 2–3 working days after the order is confirmed. We will contact you if an item needs more time.

Yes. Self-collection is available from our Ubi Techpark pickup location. We’ll email you when your order is ready. Please collect only after receiving confirmation. See Delivery & Self-Collection for the pickup address and details.

Eligible unused products may be returned within 7 days of delivery, subject to the Returns policy. They must be uninstalled, unmodified and in their original saleable packaging.

Contact us promptly with your order number and clear photos. We will assess the issue and arrange an appropriate replacement, repair, refund or collection at no return-delivery cost to you for a confirmed fulfilment error or defect.

LUMI lighting products include a 12-month product warranty unless a different period is stated on the product page or order confirmation.

Eligible installation workmanship is covered for 6 months from completion, unless a different period is expressly stated in writing for the specific work. This covers faults directly caused by our agreed work. This also applies when LUMI installs customer-supplied products. Those products are excluded from LUMI’s product warranty; product faults and workmanship faults are assessed separately. See the Warranty policy.

Available payment methods are shown securely at Shopify checkout. The options may vary by device and order.

No. Guest checkout is available. You may choose to create or use an account for easier order tracking where Shopify offers it.

Discount codes cannot be combined unless a campaign specifically says otherwise.