Contact Lumi within 7 days of delivery to request a change-of-mind return. Approval is required before sending anything back.
Change-of-mind eligibility
Eligible products must be unused, uninstalled, uncut, unmodified and complete, with their original saleable packaging, accessories and proof of purchase.
Opening an outer delivery carton does not automatically prevent a return. Products with opened sealed product packaging, signs of use, installation, wiring, cutting or modification are not eligible for change-of-mind return.
Customised, cut-to-length and special-order products cannot be returned for change of mind unless Lumi agrees otherwise in writing.
Defective, damaged or incorrect items
If a product is defective, damaged on arrival, incomplete or different from what you ordered, contact us promptly with the order number, a description and clear photographs. Do not install a visibly damaged or incorrect item.
After assessment, Lumi will provide an appropriate remedy, which may include repair, replacement, collection or refund. Lumi will bear reasonable return-delivery costs for a confirmed defect, transit damage or fulfilment error.
Refunds and return costs
Approved refunds are returned to the original payment method. Processing time after approval depends on the payment provider or bank.
For an approved change-of-mind return, the customer is responsible for safe return delivery and its cost. The original delivery fee is not refundable unless the return results from a confirmed defect, damage or Lumi fulfilment error.
Nothing on this page limits rights or remedies that cannot be excluded under Singapore law.
Starting a return
Email hello@lumi.com.sg with your order number, the item, reason and photographs where relevant. Wait for return instructions before sending the product.