Terms & Conditions

Site Disclaimer

The terms and conditions outlined on this page apply to all Users who visit and use the services of Lumi.com.sg, the “Site”. By browsing, visiting and using the Site, you, the “User”, agree to be bound by the policies that follow.

Lumi.com.sg is an online pet store operating in the country of Singapore. All products, services and features of Lumi.com.sg; past, present and future, are subject to the terms and policies on this Site. Users should remove themselves from the Site if they do not wish to comply with these terms and policies.

Lumi.com.sg and its management hereby express their right to revise, amend, withdraw or make changes to these terms and conditions, and policies, in part or in whole at any time with or without prior notice to its Users. All such revisions, amendments, withdrawals or changes shall be automatically, or immediately effective once they are posted on the Site.


By using the Site, you, the User, agree to indemnify and hold Lumi.com.sg and its staff harmless from any and all claims, demands or other liabilities (including any legal fees and cost) that are made by any third party due to, or arising from your use of the Site and/or your breach of these Terms and Conditions.

Privacy Policy

Here on Lumi, your privacy and personal information, as well as that of all visitors to our site, is of utmost importance to us. The following policy serves to outline and demonstrate our commitment to the security of the information you entrust us with and seek to explain the reasons and ways in which we collect and use it.

Our Promise

Lumi.com.sg promises to we keep our visitors’ and customers’ personal information safe and secure. We are committed to never disclosing, selling, sharing, or renting any personal information to third parties or organizations for commercial purposes, or any other purpose undisclosed within this policy.

Notice of Disclosure of Information Gathered and Disclosed

This policy tells you what information we gather from you through the use of our website, how we may potentially use or disclose that information, and the steps in which we take to protect all that you trust us with.

While browsing our website or making a purchase, a customer may be required to provide confidential information about themselves; including but not limited to their name, address, contact number(s) and e-mail address. This information may be used by us to keep you, the customer/visitor, up to date regarding the latest products and services available on our web store, news and information pertaining to the business, and order statuses or updates.

Our website does collect certain information pertaining to users’ browsing data and shopping patterns; for example, we occasionally compile statistics that reflect the number and frequency of visitors to our web store, and the individual pages that are of interest to them. All statistics gathered and monitored are used mostly for the purpose of improving our website, and in helping us provide customers with better experiences on Lumi.com.sg. They may be released or shared with third parties, potential advertisers and business partners etc. in the event they are requested for, but do not and cannot be used to collect vital personal information about you. Unless you choose to opt out, we may, from time to time, use information such as your email address and/or contact number to contact you directly regarding urgent news, updates, promotions, products or information that we think may be of interest to you.

A customer/visitor to  Lumi may choose to opt out of providing personal information to us by sending us an email and specifying the interest to withdraw personal information, in part or in whole. Please do so, bearing in mind that such an action may hinder or cripple your shopping experience with us significantly. You may, at any time:

  • Request to know what information we have about you
  • Request to amend any information we have about you
  • Request for us to delete any information we have about you
  • Request for assistance and help regarding our use of your personal information

Lumi reserves the right to disclose information regarding customers/visitors to our site to the relevant legal authorities if we believe that disclosure is necessary to protect the rights of others and prevent them from getting harmed in any way.

Information on Lumi.com.sg

Personal information about yourself is requested when you do the following on Lumi.com.sg:

  • Create an account
  • Place an order
  • Provide feedback on our services
  • Sign on to any part of our website which requests your login username or password prior to gaining access to other parts of the site, information, materials or services

When you place an order with us, we request information including, but not limited to:

  • Your name
  • Your contact number
  • Your residential and billing address
  • Your company

This information is used for billing and delivery facilitation purposes. Lumi.com.sg does not have access to your financial information. Payment for orders is only authorized via Stripe and Paypal, using your credit card of choice. When you select to pay for your items with your bank of choice using Stripe or Paypal as a medium, you have directed away from the Lumi web store and enter a secure page through the respective websites which log your credit card information and process the payment process on your behalf. Lumi cannot be held responsible for failure to protect your financial information outside of the Lumi web store.

Trademarks and Copyrights

All material appearing on this site, inclusive of (but not limited to) text, images, site design and logos are the property of the owners of Lumi.com.sg and/or their respective owners. No whole or part of any content appearing here may be reused, distributed or modified in any form without prior permission. Any person or persons found to have used Lumi.com.sg’s material may be charged under the law. We also reserve all rights explicitly or implicitly declared here. Lumi.com.sg will also try, to the best of our ability, to credit any materials and/or information taken from the internet to their respective owners. Should any material be found to be uncredited, please contact us at [email protected] for us to solve the issue and to rectify this matter amicably.

External Links and Material

Lumi.com.sg may occasionally use links to external websites or information in order to help our customers make informed decisions in the course of their purchases. However, Lumi cannot bear responsibility for content provided outside of the site, and therefore any action or consequence resulting from heeding this information cannot be used to hold Lumi.com.sg responsible.

Credit for External Material Used On Lumi:

Creative Commons and other commercial-free material may be used on Lumi.com.sg. For items requiring due credit to their authors, please refer to this page.

Public User Submissions

Lumi.com.sg is not responsible for any material submitted to the public areas of this website by you. Any material submitted by you or any other user is not endorsed, reviewed and approved by Lumi.com.sg. Lumi.com.sg reserves the right to remove any material without your notice if Lumi.com.sg is aware that you bear the intention of, including but not limited to:

  1. Defaming, abusing, harassing, threatening Lumi’s staff, other users or any third parties
  2. Publishing, posting, distributing any defamatory, indecent or unlawful materials and/or containing marketing or promotional material and/or information which is intended to solicit business to other third parties
  3. Posting or uploading files that contain viruses, worms, key-loggers or any similar software or programs that may damage Lumi and/or any third party’s computer and/or network.

Any non-personal information that you think may be of use to us, sent in your capacity as a customer/visitor to the Lumi website, is sent on a non-confidential basis. Our team is free to use, reproduce, edit or duplicate such information freely, for whatever purpose necessary, such as in the areas of business development or marketing.

Disputes and Accidental Misrepresentations

In the event of disputes between customers and Lumi with regards to pricing, products, or any matter unstated here, management reserves the right to solve the matter at its own discretion. Lumi reserves the right to amend, refuse or cancel at any time, terms, conditions, promotions, notices, and orders in such events, or if for some reason are unable to fulfill them (etc. product on promotion is out of stock).

In the event that payment has been made, management will either process a refund or contact the affected party to work out an amicable solution.

If payment has not been made for the order, the order has rightfully not been placed, processed or fulfilled in any manner. This is in strict accordance with our Order and Delivery Policy. As such, Lumi reserves the right to nullify the dispute.

Refund and Return Policy

Items can be returned within 7 days upon receipt of shipment. Exclusions apply. You are advised to be familiar with Lumi’s Return Policy prior to placing your order, which is readily accessible via this link.

Other Conditions

Lumi.com.sg reserves the right to amend its site, products, prices, terms and conditions as and when it deems fit. It cannot be held liable for any harm, damage, injury or expense which may result from access to this website, information on it, products purchased on it,  etc.

By browsing this website, you agree to comply with and be bound by all the terms and conditions of use together with our terms and conditions. Lumi reserves the right to change or discontinue features or parts of its website without notice at any time. Lumi will try to the best of our ability to publish only accurate material and/or information on this website. Should any material and/or information be found to be inaccurate, be ensured that none of it was done to deceive, lie, or cheat, and will gladly be rectified. In the event of such an occurrence please contact us such that we may make amendments to the matter at hand. You agree not to compromise the security of the Lumi web store or attempt to gain access to secured and protected areas or sensitive information. You agree to be fully responsible for any claim, liability, expenses, losses, costs including legal fees incurred by us arising from the infringement of the terms and conditions written in the agreement.




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