Frequently Asked Questions
If you did not find the answer you are looking for in the FAQs, feel free to contact us. We’re happy to answer your query!
- Show All
- Delivery Information
- Order Information
- Payment Method
- Return, Refund & Exchange
- Warranty Information
+65 6749 1773 or email us at [email protected] within 3 business days from the day you received the product(s) for further assistance.
If the product(s) you received is not what you have ordered, or missing something from your order list, please call us at
3 days manufacturing defect and 3 years warranty for all Lumi’s products. If the product does arrive in a damaged condition, please notify us immediately for further assistance.
Please note that we do not accept any returns and exchange of product(s) that are damaged due to mishandling of parcels by SingPost.
Please be assured that your order will be double-checked to ensure they are in good condition before shipping. We provide - Exchange your product(s) at our office
- Mail your return product(s) to our office
+65 6749 1773 for further assistance.
You can only change or cancel your order before the order status change to “Processing”. To do so, please contact us at
+65 6749 1773 or email [email protected] for further assistance.
Shipping address cannot be changed once the order is placed. Please ensure the delivery address is correct at the time of placing your order. Please call us at There are 3 available options:
- Self-Collection (Only in Singapore)
- Paid Delivery by our company delivery service (> 3 kg)
- For overseas delivery, please contact us at +65 6749 1773 or email us at [email protected] for arrangements before you place an order via our website.
You can collect your order at our office:
Office Location
10 Ubi Crescent #02-52,
Ubi Techpark Lobby C,
Singapore 408564
Hours of Operation
Monday to Friday: 10am – 5pm
Saturday and Sunday: Closed
Kindly drop us a message or call us before you come by to collect your order as we need some time to pack your order.
Our delivery man will deliver your order to your designated address on working days. Our delivery timing is between 10am to 5pm.
+65 6749 1773 or email [email protected] for further assistance.
We do not process unpaid orders. These orders will reflect in your Account, under the status “Pending Payment”. Please opt to pay via Bank Transfers, PayPal or Credit Cards to get back on track!
Please call us at
Lumi.com.sg once your payment is successful. Please bring along this invoice during self-collection.
You can also check your payment status under your account at here.
Once your order has been placed and paid for, you should receive an e-mail outlining confirmation of your order within 10 minutes. This means that we have received your order, as well as payment for it in our system. Otherwise, the payment is unsuccessful.
You will receive an invoice from - Payment needs to be made within 24 hours or your order will be deemed cancelled in the system.
- Please ensure that your i-Banking nickname corresponds with your Lumi Username.
- Upon payment of your order, please email us at [email protected] with proof of payment.
+65 6749 1773 or email [email protected] for further assistance.
Order that has been processed or shipped cannot be cancelled or changed. Please call us at Office Location
10 Ubi Crescent #02-52, Ubi Techpark Lobby C, Singapore 408564 Get Direction >>Hours of Operation
Monday to Friday: 9 AM – 6 PM Saturday and Sunday: Closed- Pending payment – Order received and awaiting payment.
- Failed – Payment failed or was declined.
- Processing – Payment received and the order is being processed.
- Completed – Order fulfilled and has been already sent out.
- On-Hold – Awaiting payment.
- Cancelled – Cancelled by shop manager or the customer.
- Refunded – Refunded by shop manager.