Frequently Asked Questions
If you did not find the answer you are looking for in the FAQs, feel free to contact us. We’re happy to answer your query!
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- Delivery Information
- Order Information
- Payment Method
- Return, Refund & Exchange
- Warranty Information
- Exchange your product(s) at our office
- Mail your return product(s) to our office
There are 3 available options:
- Self-Collection (Only in Singapore)
- Paid Delivery by our company delivery service (> 3 kg)
- For overseas delivery, please contact us at +65 6749 1773 or email us at [email protected] for arrangements before you place an order via our website.
You can collect your order at our office:
10 Ubi Crescent #02-52,
Ubi Techpark Lobby C,
Hours of Operation
Monday to Friday: 10am – 5pm
Saturday and Sunday: Closed
Kindly drop us a message or call us before you come by to collect your order as we need some time to pack your order.
Our delivery man will deliver your order to your designated address on working days. Our delivery timing is between 10am to 5pm.
- Payment needs to be made within 24 hours or your order will be deemed cancelled in the system.
- Please ensure that your i-Banking nickname corresponds with your Lumi Username.
- Upon payment of your order, please email us at [email protected] with proof of payment.
- Pending payment – Order received and awaiting payment.
- Failed – Payment failed or was declined.
- Processing – Payment received and the order is being processed.
- Completed – Order fulfilled and has been already sent out.
- On-Hold – Awaiting payment.
- Cancelled – Cancelled by shop manager or the customer.
- Refunded – Refunded by shop manager.